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DR. SUSAN B. ALEXANDER, PH.D. - EFFECTIVE SOLUTIONS FOR THE CHALLENGES YOU FACE
1 FAQ's 1
 

  

 

What types of problems does Dr. Alexander help with?

  • Depression, Anxiety, Phobias, Grief, Loss, Social SkillsAnxiety            
  • Depression
  • Mood Swings
  • Phobias
  • Obsessive-Compulsive Behavior
  • Relationship Problems
  • Divorce & Separation Issues
  • Single Parenting
  • Grief & Loss
  • Stress Management
  • Child & Adolescent Problems with School, Family, and Peers
  • ADHD and Learning Disabilities
  • Parenting Skills
  • Personal & Professional Development

Does Dr. Alexander work with children as well as adults?


Yes, she works with children (ages 5-12), adolescents and college students, young adults, and adults. She offers the following therapy services:
Adults
Individual therapy
Group therapy
Marital/Couples therapy
ADHD/LD Evaluations

College Students/Adolescents
Individual therapy
ADHD/LD Evaluations
Group Therapy
IQ Testing

Children
Play therapy
ADHD/LD Evaluations
IQ Testing


What about insurance?

Because I am a licensed psychologist, my services will likely be covered in full or in part by your health insurance plan. Fees vary considerably among insurance companies, but you will find that most health insurers provide similar mental health reimbursements for both in-network and out-of-network providers. Most psychotherapy services that I provide are covered under the following types of plans:

  • Major Medical Plans
  • Plans with out-of-network benefits, like PPO (Preferred Provider Organizations) and POS (Point of Service) plans 

Insurers frequently pay differently for mental health care and general medical care.  For example, the co-pay listed on your insurance card is likely your medical copay.  Insurance companies typically pay you or your doctor on a percentage basis (e.g., 50 – 80%), instead of a copay (e.g., $40 flat fee).  Your percentage is called your “coinsurance.”


Which insurance plans does Dr. Alexander work with?

We work with many plans.  Some of the out-of-network insurance companies we work with are listed below. If your plan is not listed, call us and we will help you verify your benefits.

1. These plans pay the DOCTOR directly, and the patient pays the doctor the balance
(your coinsurance percentage).

  • Aetna
  • Cigna
  • UBH - United Behavioral Health
  • UHC - United Health Care

2. These Blue Cross Blue Shield plans pay the PATIENT directly, so the patient has to pay the doctor in full. You will receive your BCBS insurance refund check approximately 7-10 days after each session.

  • BCBS Blue Options
  • BCBS Blue Options HSA
  • BCBS Blue Advantage
  • BCBS Classic Blue

Your first session must be paid in full. Once your deductible is met, and we receive your first insurance reimbursement, you will only pay your coinsurance.


Do you file my insurance for me?

Yes, your insurance is filed for you on the day of the session.


Understanding your insurance:
Questions to ask your insurance company

  • Do I have mental health benefits?
  • What is my deductible (the amount of money that you have to pay out-of-pocket before your insurance starts paying)?  Deductibles are as low as $250 and as high as $10,000.  Less expensive plans have higher deductibles.
  • Has my deductible been met?
  • Is my mental health deductible different or separate from my physical health deductible?
  • How many therapy sessions does my plan cover per year?
  • Does my plan cover psychological testing?
  • Do I need approval to receive testing or other services?
  • How much does my plan cover for an out-of-network provider?
  • If your payment responsibility is a PERCENTAGE, is that percentage based on (1) the doctor’s ACTUAL FEE or (2) the insurance company’s opinion of what they consider to be a  “REASONABLE AND CUSTOMARY FEE?”
  • If my coverage is a percentage based on “reasonable and customary fees," what is the maximum fee that insurance will cover for a 50” individual therapy session?


Group Therapy PhotoWhat forms of payment are accepted?

Dr. Alexander accepts personal checks, Visa and Mastercard.


How long are sessions with Dr. Alexander?

The initial visit is a 55-60 minute appointment. Please arrive 15 minutes early to process insurance and other paperwork. Subsequent sessions are 45-50 minutes.


Is someone available to answer my questions over the phone, or will I have to talk to an answering machine?

The office manager schedules appointments and answer questions about insurance and therapy between 8:30 am and 3:15 pm. After 3:15 pm, Dr. Alexander's answering service of 18 years answers the phone, and your information will be e-mailed to her immediately. Dr. Alexander will return your call at her first break. After-hours calls will be returned the next morning. Professional guidelines stipulate that Dr. Alexander can only accept after-hours emergency calls from established patients.


How do I change, cancel or reschedule my appointment?

24 haours notice is required for cancellations so that other patients with urgent needs can be seen. You cn leave your message with the office manager or the answering service (24/7). A fee will be charged for broken appointments without the 24 hour notice.

What are Dr. Alexander’s office hours?

Monday
Tuesday
Wednesday 
Thursday  
Friday     
8:30 – 6:00
8:30 – 7:00
8:30 – 6:00
8:30 – 4:15      
Hours vary.


When do Groups Meet?

Groups meet once a week for 90 minutes. 

Monday
Tuesday  

4:15 pm until 5:45 pm
4:15 pm until 5:45 pm
5:45 pm until 7:15 pm


Where is Dr. Alexander's office located?

From RTP

  • Take 40 East.
  • At the Harrison Ave Exit, take a right.
  • When you reach downtown Cary,
    take a left on Chatham Street.
  • Go one block and
    take right on Academy Street.
  • At the stoplight in front of the old Cary Elementary School, take a left.
  • This is Kildaire Farm Road which will curve around the side of the school.
  • Cross Maynard Road.
  • Go to the second stoplight.
  • Turn left onto Executive Circle between
    RBC Centura and JM Edwards Jewelers.
  • Dr. Alexander's office is
    1145 C Executive Circle.

From Raleigh

  • Head south on the Raleigh Beltline
    (I-440) toward Cary.
  • At the Cary Parkway Exit, take a right.
  • Go to the third stoplight.
  • Take a right onto Kildaire Farm Road and drive 1/2 mile.
  • Turn right onto Executive Circle, between RBC Centura and JM Edwards Jewelers.
  • Dr. Alexander's office is 1145 C Executive Circle.


To learn more how Dr. Alexander can help you and your family,
please call (919) 460-1414 today.